PGT FBA Shipments support
We are here to help you get set up and keep your shipments moving.
Contact support
How to reach us
Phone
Support hours
Monday to Friday, 9:00 to 17:00 Eastern Time
Support languages
English, French, Turkish
Getting started
What you need
- An Amazon Professional seller account on Amazon.ca or Amazon.com.
- A thermal label printer for 2 x 1 in. labels.
- A phone.
Getting started
Steps
- 1Connect your Amazon Seller Central account (secure Amazon authorization; we never see your password).
- 2Scan and label your products.
- 3Pack your boxes.
- 4Review fees and confirm the shipment.
- 5Print labels and ship.
Troubleshooting
Common questions
My label does not scan
Check that the printer is set to the 2 x 1 in. label size, at 100 % scale.
I cannot see my product
The app only shows products that exist on Amazon. Contact us if one is missing.
How do I disconnect the app?
In Seller Central, go to Apps and Services, then Manage Your Apps.
Amazon, Amazon.ca, Seller Central and FBA are trademarks of Amazon.com, Inc. or its affiliates. PGT FBA Shipments is not affiliated with or endorsed by Amazon.